Questions? Shoot!

We try to process and ship all orders as quickly as possible. We aim to dispatch each order within 1 - 2 business days. After dispatch your order will arrive within 24 hours. However, it is possible that your order will be slightly delayed due to delays with our courier services. Unfortunately we have no control over this. After placing your order you will automatically receive a track & trace email from us. Via the track & trace code you can follow the delivery time of your package. Did you not receive a track & trace email? Check your spam folder first! Is there also no email to be found? Please contact us at hello@fienixclothing.com. If you have any further questions please check out our Shipping policy.

Currently we only ship to Belgium. For international orders please contact us at hello@fienixclothing.com. If you have any further questions please check out our Shipping policy.

We know how important your order is. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but however, Fienix Clothing does not hold responsibility for packages that are lost or stolen in transit. If you have any further questions please check out our Shipping policy.

Launch promo: free shipping untill 31/05!
From €75 shipping is always free! Is the total amount of your order lower than €75, then you pay €5.95 per shipment for delivery in Belgium. If you have any further questions please check out our Shipping policy.

We offer a one time exchange for items you are unsatisfied with your order (Example: It doesn’t fit; meant to order a different color). All exchange requests must be received within 7 days of receiving your order. Once you have shipped the item for exchange to us, we will ship the new item to you at no cost. We will not accept items that have signs of wear or stains. If you have any further questions please check out our Returns & Exchanges policy.

Thank you for your interest in our brand! We would be happy to give you some more explanation around the different possibilities. Contact us through the contact page or send an email to hello@fienixclothing.com and we'll let you know soon!

Please contact us using the form on the contact page or send an email to hello@fienixclothing.com. Any question or feedback is welcome. We would love to hear from you!